Shipping & Payment Policy
Effective Date: 04/2025
Thank you for shopping with Melkyway. This page outlines important information regarding our shipping procedures and payment methods to ensure a smooth and transparent experience.
1. Shipping Options
We offer both local and international shipping to a variety of locations. Currently, we ship to the following zones:
* Domestic shipping within the USA
2. Shipping Costs
Shipping costs depend on the delivery location, package size, and weight. You can view shipping fees during checkout before finalizing your order. Occasionally, promotional free shipping offers may apply.
3. Order Processing & Delivery Times
Orders are typically processed within 1-3 business days after payment confirmation. Delivery times vary by location:
* Domestic orders: **3-7 business days**
* International orders: **7-21 business days** (may vary due to customs and local carriers)
Please note that delivery times are estimates and may be affected by factors beyond our control.
4. Returns, Exchanges, Damages & Lost Packages
* Returns & Exchanges: Please review our Return Policy. Items must be returned in original condition within **30 days** of receipt for a refund or exchange.
* Damages: If your order arrives damaged, contact us within **7 days** with photos for resolution.
* Lost Packages: In rare cases of lost shipments, please notify us within **14 days** of the expected delivery date so we can assist with tracking or replacement.
5. Payment Options
We accept the following payment methods:
* Major credit/debit cards (Visa, MasterCard, American Express)
* Stripe
*Wire Transfers
6. Payment Requirements & Instructions
All payments must be completed before orders are processed. Please ensure your payment details are accurate to avoid delays. If payment fails, your order will not be processed until resolved.
7. Contact Us
For questions or concerns about your order, shipping, or payments, please contact us:
Melkyway
740 Kingshwy, weiner, AR 72479
Krystinasitzer@gmail.com
(716) 325-0714