Return & Refund Policy
Effective Date:04/2025
At Melkyway, we want you to be fully satisfied with your purchase. If you are unhappy with your product, this page explains your options for returns, exchanges, and refunds.
1. Damages and Issues
If your order arrives damaged, defective, or incorrect, please contact us within **7 days** of receipt with photos and a description of the issue. We will work promptly to resolve the problem by offering a replacement, exchange, or refund.
2. Return Exceptions
Certain items are non-returnable or have special return restrictions, including but not limited to:
* Perishable goods (e.g., food, flowers)
* Personalized or custom-made products
* Digital downloads or software
* Final sale or clearance items
Please check the product description for any specific return limitations before purchase.
3. Exchanges and Refunds
* Exchanges: If you wish to exchange an item, please contact us within **30 days** of delivery. Returned items must be in original condition and packaging.
* Refunds: Refunds will be processed to the original payment method within **7-10 business days** after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
4. How to Initiate a Return
To start a return, please contact us at:
Melkyway
740 Kingshwy, Weiner, AR 72479
Krystinasitzer@gmail.com
(716) 325-0714
Our customer service team will guide you through the process and provide return instructions.